Remote Helpdesk Support


WorkSpace IM was instrumental in assisting us with upgrading our outdated software and has been especially helpful with their support program. The system proved invaluable when the electricity to our facility went down for three days. We were able to temporarily relocate the office and use laptop computers to access our data stored on the servers.


—Greg Sengelmann, P.G., General Manager, Gonzales County UWCD



Monitoring your system 24/7

When WorkSpace IM provides your managed IT services in Austin, Dallas, San Antonio or other locations, you will be assigned an Implementation Specialist who will manage all aspects of your desktop operations. At the operations center, your system is monitored 24 hours a day, 7 days a week, 365 days a year.

With us as your backup, you are free to concentrate on your business.

Your WorkSpace IM customer support representative will provide the personal assistance you expect to resolve your issues quickly. Whether you need to add a new computer, tablet, laptop, iPad, or server to your account, or have a technical issue, we are here for you.

Need technical assistance?

Upon receipt of your request, our helpdesk personnel may ask you click on the link below to start up a remote session with you.

Submit a Helpdesk Ticket


If you need technical support, please click on the button below to submit a help desk ticket, or simply give us a call at 830.672.9068.

Start a Remote Session

Remote Helpdesk Support

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